Navodaya Cultural Association
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Navodaya Cultural Association
Navodaya Cultural Association
Legal

Grievance & Contact Policy

Grievance & Contact Policy

Last Updated: 11/08/2026

Navodaya Cultural Association, Dhanori, Pune (“NCA Dhanori”, “NCA”, “we”, “us”, or “our”) is committed to providing a clear and accessible way for members, event participants, stallholders, website users, and other individuals to contact us and raise questions, concerns, or complaints.

This Grievance & Contact Policy explains how you can contact NCA and how we may handle complaints and requests.

1. Who Can Contact NCA?

You may contact NCA regarding matters including:

  • Membership
  • Membership applications
  • Membership renewal
  • Membership information
  • Event registrations
  • Event participation
  • Event fees
  • Stall bookings
  • Stall booking fees
  • Refunds and cancellations
  • Payments
  • Website issues
  • Privacy and personal-data concerns
  • Photographs and videos
  • General NCA activities
  • Other concerns relating to NCA services or events

2. How to Contact Us

You can contact NCA using the following official channels:

Navodaya Cultural Association, Dhanori, Pune

Email: management@ncadhanori.org

3. Privacy and Personal Data Requests

If your concern relates specifically to personal information collected or processed by NCA, you may contact us regarding matters such as:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion requests, where applicable
  • Withdrawal of consent, where applicable
  • Questions about how personal information is used
  • Concerns about unauthorized use or disclosure
  • Data-security concerns
  • Other privacy-related matters

Please refer to the NCA Privacy Policy for additional information about personal-data handling and applicable rights.

4. Payment and Refund Complaints

If you have a concern about a payment, membership fee, event fee, or stall booking fee, please provide:

  • Full name
  • Registered email address
  • Registered phone number
  • Transaction/reference number
  • Date of payment
  • Amount paid
  • Type of payment
  • Description of the issue

Where applicable, NCA may need to verify the transaction with the relevant payment service provider before resolving the matter.

For refund-specific information, please refer to the Refund & Cancellation Policy.

5. Membership Complaints

For membership-related complaints, please provide enough information for NCA to identify the relevant membership record.

This may include:

  • Member name
  • Registered email address
  • Phone number
  • Membership ID, if available
  • Date of application
  • Description of the issue

NCA may request additional information where reasonably necessary to verify the request.

6. Event-Related Complaints

If you have a complaint concerning an NCA event, please contact us as soon as reasonably possible.

Examples include:

  • Registration issues
  • Event access
  • Event arrangements
  • Participant concerns
  • Organizer or volunteer concerns
  • Safety concerns
  • Venue-related issues
  • Event fee issues
  • Other event-related matters

For urgent safety or emergency situations during an event, please immediately contact the event coordinator or appropriate emergency services rather than relying solely on this grievance process.

7. Stallholder Complaints

Stallholders may contact NCA regarding:

  • Stall allocation
  • Stall location
  • Booking confirmation
  • Payment
  • Cancellation
  • Refunds
  • Setup arrangements
  • Facilities
  • Event rules
  • Operational concerns

Stallholders should provide their booking reference or transaction information wherever available.

For detailed stall requirements, please refer to the Stall Booking Terms & Conditions.

8. Photo and Media Requests

If you have concerns regarding a photograph or video published by NCA, you may submit a request containing:

  • Your name
  • Contact information
  • Event name
  • Approximate event date
  • Photograph or page URL, if available
  • Description of the image
  • Nature of your concern
  • Requested action

NCA will review the request and determine appropriate action in accordance with its Photo & Media Policy, Privacy Policy, and applicable law.

9. Information to Include in a Complaint

To help NCA process a complaint efficiently, please provide:

  1. Your full name
  2. Your contact information
  3. Relevant membership, registration, or booking details
  4. Transaction/reference number, where applicable
  5. Date of the relevant event or transaction
  6. A clear description of the issue
  7. Any supporting documents or screenshots, where relevant
  8. The resolution or action you are requesting

Please do not send passwords, complete payment-card numbers, banking credentials, or other highly sensitive information through ordinary email or contact forms.

10. Acknowledgement of Complaints

NCA will make reasonable efforts to acknowledge complaints or requests received through its official contact channels.

Target acknowledgement period: [INSERT NUMBER OF BUSINESS DAYS]

The actual response time may vary depending on:

  • Complexity of the matter
  • Availability of relevant records
  • Need to contact third parties
  • Payment-provider verification
  • Event-related circumstances
  • Volume of requests
  • Other reasonable operational requirements

11. Review and Resolution

NCA will review complaints based on the information available and the nature of the matter.

Where appropriate, NCA may:

  • Request additional information
  • Review relevant records
  • Contact the individuals involved
  • Verify payment information
  • Consult event coordinators or authorized representatives
  • Take corrective action
  • Provide an explanation or clarification
  • Decline a request where there is a valid reason to do so

NCA will aim to handle complaints fairly and reasonably.

12. Privacy During the Grievance Process

Information provided as part of a complaint or request may be used to:

  • Verify the identity of the person making the request
  • Investigate the complaint
  • Communicate with the complainant
  • Review relevant records
  • Resolve the issue
  • Prevent misuse or fraud
  • Comply with applicable legal requirements

Personal information submitted during the grievance process will be handled in accordance with the NCA Privacy Policy.

13. False or Malicious Complaints

NCA encourages individuals to raise genuine concerns.

However, complaints containing knowingly false information, threats, harassment, abusive language, or attempts to misuse the grievance process may be rejected or handled appropriately.

This does not prevent individuals from raising genuine concerns in good faith.

14. Escalation

If you are not satisfied with the response received, you may request that the matter be reviewed by:

Email: management@ncadhanori.org

Expected escalation response period: 2 business days

NCA may establish an internal escalation process depending on the nature and seriousness of the complaint.

15. External Rights and Remedies

Nothing in this policy prevents an individual from exercising any rights or pursuing any remedies available under applicable law.

Where a matter concerns a regulated service provider, payment provider, government authority, venue, or other third party, the individual may also have separate rights or complaint mechanisms available through that organization.

16. No Waiver of Legal Rights

This policy is intended to provide a practical process for contacting NCA and raising concerns.

It does not remove, restrict, or waive any rights or remedies available to an individual under applicable law.

17. Changes to This Policy

NCA may update this Grievance & Contact Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

18. Contact Details

Navodaya Cultural Association, Dhanori, Pune

Official Email: management@ncadhanori.org