Refund & Cancellation Policy

Last Updated: 11/08/2026

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to payments made to Navodaya Cultural Association, Dhanori, Pune (“NCA Dhanori”, “NCA”, “we”, “us”, or “our”) through the NCA website or other authorized payment channels.

This policy applies to payments made for:

Membership fees
Event registration fees
Event participation fees
Stall booking fees
Other fees specifically communicated by NCA

By making a payment to NCA, you acknowledge and agree to the terms of this Refund & Cancellation Policy.

1. General Refund Policy

All payments made to NCA are generally non-refundable.

Once a payment has been successfully completed, the member, participant, applicant, or stallholder cannot request a refund simply because they no longer wish to use the membership, attend the event, or participate in the activity.

This includes situations where:

A member changes their mind after purchasing membership
A member no longer wishes to continue their membership
A participant decides not to attend an event
A participant is unable to attend an event after registration
A stallholder no longer wishes to operate the booked stall
A stallholder is unable to attend the event
A member, participant, or stallholder makes a cancellation request after payment

No refund will ordinarily be provided for cancellations initiated by the member, participant, applicant, or stallholder.

Any exception to this policy will be at the sole discretion of NCA and will be considered based on the specific circumstances.

2. Membership Fee Refunds

Membership fees paid to NCA are non-refundable.

2.1 Cancellation by Member

If a member decides to cancel their membership after payment has been made, the membership fee will not be refunded.

This applies regardless of the reason for cancellation, including:

Change of mind
Change in personal circumstances
Inability to participate in NCA activities
Relocation
Failure to use membership benefits
Any other reason for voluntarily cancelling the membership

A member may request cancellation of their membership by contacting:

Email: management@ncadhanori.org

Cancellation of membership does not create an entitlement to a refund.

2.2 Membership Cancellation by NCA

NCA may cancel, suspend, or terminate a membership in accordance with the NCA Membership Policy and Terms & Conditions.

If NCA cancels a membership for reasons determined by NCA, NCA may, at its discretion, consider whether a refund is appropriate.

Any refund, if applicable, will be determined based on the circumstances of the cancellation, including:

Reason for cancellation
Time elapsed since payment
Services or benefits already provided
Administrative or operational costs incurred by NCA
Any other relevant circumstances

A membership cancellation by NCA does not automatically guarantee a full refund.

3. Event Registration and Participation Fees

Event registration and participation fees paid to NCA are generally non-refundable.

3.1 Cancellation by Participant

If a participant cancels an event registration after making payment, no refund will ordinarily be provided.

This applies even if the participant:

Changes their mind
Becomes unavailable
Cannot attend the event
Has personal or scheduling conflicts
Does not attend the event
Requests cancellation before the event date

3.2 Failure to Attend

Failure to attend an event after completing registration does not create an entitlement to a refund.

Participants are responsible for ensuring that they are able to attend before completing a paid registration.

4. Event Cancellation by NCA

If NCA cancels an event, NCA will communicate the applicable arrangements to registered participants.

Depending on the circumstances, NCA may consider:

A full refund
A partial refund
Transfer of registration to a rescheduled event
Credit toward another NCA event
Another reasonable arrangement

Any refund will be determined by NCA based on the circumstances surrounding the event cancellation.

An event cancellation by NCA does not automatically guarantee a full refund.

NCA may consider factors such as:

Reason for cancellation
Expenses already incurred
Venue and service-provider commitments
Payment-processing costs
Event preparation costs
Whether the event can be rescheduled
Whether an alternative arrangement can be provided

5. Event Postponement or Rescheduling

NCA may postpone or reschedule an event due to circumstances including:

Weather conditions
Venue-related issues
Government directions or restrictions
Public safety concerns
Operational requirements
Unforeseen circumstances
Force majeure events
Other circumstances beyond NCA’s reasonable control

Where an event is postponed or rescheduled, NCA will communicate the new arrangements to registered participants.

Depending on the circumstances, NCA may:

Transfer the existing registration to the rescheduled event
Offer a refund
Offer a partial refund
Provide another reasonable arrangement

The applicable arrangement will be determined by NCA based on the circumstances.

6. Stall Booking Fee Refunds

Stall booking fees paid to NCA are generally non-refundable.

6.1 Cancellation by Stallholder

If a stallholder cancels a confirmed stall booking after payment has been made, the stall booking fee will not ordinarily be refunded.

This applies regardless of the reason for cancellation, including:

Change of plans
Business-related circumstances
Personal circumstances
Inability to attend
Change of business plans
Failure to participate in the event

A stallholder may contact NCA regarding cancellation, but cancellation does not create an automatic right to a refund.

Email: management@ncadhanori.org

6.2 Stall Booking Cancellation by NCA

NCA may cancel a stall booking for reasons including:

Event requirements
Venue restrictions
Safety concerns
Legal or regulatory requirements
Violation of stall booking terms
Inaccurate or misleading information
Prohibited products or activities
Operational requirements
Other circumstances affecting the event

Where NCA cancels a stall booking, NCA may, at its discretion, consider a full or partial refund based on the circumstances.

A cancellation by NCA does not automatically guarantee a full refund.

7. Event Cancellation and Stall Bookings

If NCA cancels an event for which a stallholder has already paid a booking fee, NCA will communicate the applicable arrangements.

Depending on the circumstances, NCA may:

Reschedule the stall booking to another date
Provide a full refund
Provide a partial refund
Provide credit toward another NCA event
Provide another reasonable arrangement

The decision will be based on the circumstances of the event cancellation.

NCA may consider expenses and commitments already incurred in connection with the event, including venue costs, infrastructure, service providers, administration, and other event-related expenses.

8. Duplicate or Incorrect Payments

If you believe that you have made:

A duplicate payment
An incorrect payment
A payment for an unsuccessful registration
A payment where the booking or registration was not successfully created

please contact NCA as soon as possible.

Please provide:

Full name
Email address
Phone number
Transaction/reference number
Date of payment
Amount paid
Relevant membership, event, or stall information

NCA will review the transaction.

Where a genuine duplicate payment or payment error is confirmed, NCA may initiate an appropriate correction or refund.

9. Failed Transactions

If your bank account or payment method has been charged but your NCA membership, event registration, or stall booking was not successfully completed, please contact NCA with the relevant transaction details.

NCA may need to verify the transaction with the applicable payment service provider before determining the appropriate action.

10. Refund Processing

Where NCA approves a refund, the refund will generally be processed through the original payment method, where technically and operationally possible.

The time required for the refund to reach the original payment method may depend on:

Payment gateway processing
Bank processing
Card issuer
Payment method
Verification requirements
Other third-party financial institutions

NCA is not responsible for delays caused solely by banks, payment gateways, card issuers, or other third-party payment providers.

11. Payment Gateway and Processing Charges

Where applicable, payment gateway or transaction-processing charges may have been incurred when the original payment was made.

The treatment of such charges will depend on the circumstances of the refund.

Where a refund is approved, NCA may deduct non-recoverable payment-processing or transaction charges where reasonably applicable.

Any such deduction will be determined based on the circumstances and the applicable payment-provider terms.

12. No-Show Policy

Failure to attend an event after making a successful payment does not create an entitlement to a refund.

Similarly, a stallholder who does not attend or operate their allocated stall without prior approval from NCA will not ordinarily be entitled to a refund.

13. Exceptions to the No-Refund Policy

NCA may consider an exception to this Refund & Cancellation Policy in exceptional circumstances.

Any exception will be considered on a case-by-case basis and at the discretion of NCA.

Examples of circumstances that NCA may consider include:

Cancellation initiated by NCA
Event cancellation by NCA
Stall booking cancellation initiated by NCA
Membership cancellation initiated by NCA
Duplicate payment
Confirmed payment-processing error
Other exceptional circumstances considered appropriate by NCA

The consideration of an exception in one case does not create an obligation for NCA to provide the same exception in another case.

14. Event-Specific Refund Terms

Certain events may have additional refund or cancellation terms.

Where event-specific terms are provided during registration or booking, participants and stallholders are responsible for reviewing those terms before completing payment.

Event-specific terms may supplement this policy.

Where an event-specific term directly addresses a particular refund situation, that term may apply to the relevant event, subject to applicable law.

15. How to Request Consideration for a Refund

Although payments are generally non-refundable, a person who believes that their circumstances qualify for consideration under this policy may contact NCA.

Requests should be submitted to:

Navodaya Cultural Association, Dhanori, Pune

Email: management@ncadhanori.org

Please include:

Full name
Registered email address
Registered phone number
Transaction/reference number
Date of payment
Amount paid
Type of payment — membership/event/stall
Reason for the request
Any supporting information or documents

Submitting a request does not guarantee that a refund will be approved.

16. Refund Decision

NCA will review refund requests based on:

This Refund & Cancellation Policy
Applicable event-specific terms
Payment records
The reason for the request
Whether the cancellation was initiated by NCA
Costs and commitments already incurred
The nature and timing of the transaction
Other relevant circumstances

NCA will communicate its decision through the contact information available in its records.

The decision regarding an exceptional refund will be made based on the circumstances of the particular case.

17. Changes to Fees or Refund Terms

NCA may modify its fees, cancellation conditions, or refund terms for future memberships, events, stall bookings, or other activities.

The applicable terms will be communicated or displayed before the relevant payment is completed.

Changes to this policy will be published on this page with an updated “Last Updated” date.

Changes will generally apply to future transactions and will not retrospectively alter the terms applicable to payments already completed, unless required by applicable law.

18. Privacy and Payment Information

Personal information submitted in connection with a refund request will be handled in accordance with the NCA Privacy Policy.

NCA may use transaction and registration information to:

Verify payments
Review refund requests
Process approved refunds
Maintain financial records
Resolve disputes
Prevent fraud or misuse
Comply with applicable legal requirements

19. Contact Us

For questions relating to payments, cancellations, or refunds, please contact:

Navodaya Cultural Association, Dhanori, Pune

Email: management@ncadhanori.org